Job ID: 681999BR Date posted: Jan. 17, 2025 Program: International AAFS Aftermarket
Description:WHAT WE'RE DOING

At Sikorsky, a Lockheed Martin company, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.

THE WORK

As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
Maintaining ITC compliance and supporting cost, quality, and schedule commitments.
Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships.

WHO WE ARE

We are a team of dedicated professionals who value collaboration, innovation, and excellence. With a focus on delivering unmatched sustainment solutions, Sikorsky supports the Black Hawk platform and its operators worldwide. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success.

WHO YOU ARE

You are a motivated, experienced professional who excels in relationship building and communication. You are comfortable working independently, managing complex tasks, and influencing key business outcomes. You bring:

Proven experience in customer service, program management, or a related field.
Strong interpersonal and relationship-building skills across diverse cultural boundaries.
An ability to adapt to dynamic situations while maintaining a customer-first mindset.
Excellent problem-solving skills and a focus on achieving results.

WHY JOIN US

Impact: Your work will directly contribute to the success of mission-critical operations worldwide.
Growth: We invest in our people, offering opportunities to develop your skills and advance your career.
Innovation: Work on leading-edge solutions in aerospace and defense.
Community: Join a team that values collaboration, diversity, and inclusion.
Help us support the Black Hawk fleet and our global customers—apply today to make a difference!
Basic Qualifications:
• Bachelor’s degree from an accredited college in a related discipline, or equivalent
experience/combined education, with 2-3 years of professional experience; or 1 year of
professional experience with a related Master’s degree.
• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Excellent communication skills, both written and verbal.
• Ability to work under supervision and follow established procedures.
Desired Skills:
• Experience with SAP.
• Intermediate proficiency in Microsoft Excel.
• Sikorsky experience.
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: No
Career Area: Program Management
Type: Full-Time
Shift: First