Job ID: 689482BR Date posted: Mar. 31, 2025
Description:
What We’re Doing
Our Team, the Command and Control, Battle Management and Communications (C2BMC) Global team, is engineering, developing and integrating new capability for the Missile Defense System that currently protects the United States and its allies. The team, as a whole, is very large but is broken down into many smaller agile teams that work together in a fast-paced and dynamic environment. Our team is also, responsible for tasks such as Sensor/Weapon Integration, Algorithm Development, User Interface Development, Automated Testing, Cyber Security and enhancing other critical, leading-edge missile defense technologies.

The Work
You will serve as the first line of defense for user-level interactions and issues, providing support to users in person, over secure phone, via email, or through instant message (IM). As a customer-facing role, you will be expected to possess refined customer service skills in addition to strong IT skills. Your daily tasks will include diagnosing and troubleshooting issues with remote users, requiring you to be comfortable with remote troubleshooting and adept at communicating technical solutions to non-technical users.

Please Note:
• This position requires an active Top Secret security clearance.
• This position will involve around 10% travel to our customer sites throughout the U.S.

Who We Are
As leader of the C2BMC team, Lockheed Martin directs a partnership of highly responsive industry leaders developing and fielding the backbone of America’s missile defense. Together, this national team supports the design, development, test, integration and fielding of hardware and software elements that enable the Missile Defense System (MDS) to function effectively and continually. You will also have the opportunity to interface with our key customers in the Missile Defense Agency (MDA).

-You will collaborate with a diverse team of technical professionals including software and systems engineers, architects, and our project engineering team.
-As part of C2BMC-G you will support on site at Schriever Space Force Base located about 10 miles east of Colorado Springs, Colorado.

Who You Are
A successful candidate must understand and be dedicated to the C2BMC Mission including Missile and Space Defense. The successful candidate will need to be proactive, patient, and professional in your interactions, ensuring that users receive timely and effective support. Your excellent communication and problem-solving skills will enable you to resolve issues efficiently, providing a high level of customer satisfaction.

Why Join Us
With the mountains as the backdrop for daily living, you will begin to appreciate the 360 days of sunshine we receive here and still be able to play “winter” sports in the middle of May.

https://www.lockheedmartin.com/en-us/careers/why-lm.html
Basic Qualifications:
• An Active Final TS Clearance needed prior to starting.
• Candidate must obtain a DOD 8570/8140 certification such as Security+ CE or equivalent within three months of starting.
• Experience with system administration in both Windows Server and Linux operating systems.
Desired Skills:
• Experience with using a help desk ticketing system, such as Atlassian JIRA, for recording details of work performed and tracking information for future reference.
• Ability to develop documentation including standard operating procedures (SOP) of complex technical solutions and procedures using enterprise tools such as Atlassian Confluence
• Strong attention to detail
• Experience supporting users in an enterprise-level system, demonstrating your ability to handle complex technical issues and provide effective solutions.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Top Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $81,600 - $143,865. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: Possible
Career Area: Information Technology
Type: Task Order/IDIQ
Shift: First