Help Desk Supervisor (HYBRID TELEWORK)
Moorestown, New Jersey
Moorestown, New Jersey
Job Responsibilities
Description:We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designated office or job site for part of their schedule and has a predefined regular, recurring telework schedule for the remaining part of their work schedule.
We are seeking to hire a Supervisor/Lead of the Integrated Support Center (ISC) Helpdesk Team of five associates.
Responsibilities/duties will include:
-Managing ISC Service Central duties- Requesting group adds, adding and deleting people from support groups.
-Managing ISC staff vacations and outages making sure there is core hour coverage
-Monitoring ISC help desk calls, requests, incidents and escalations.
-Avaya Reports Provided to management
-Monitor baseline/program calls to meet program requirements
-Manage hardware ordering and approvals
-Maintaining employees GRID/Charge numbers
-Maintain SWI-704-2 Computer.
We are seeking individuals with:
-Superior personnel management skills, problem resolution and employee relations expertise as it relates to co-workers and senior leaders.
-High desire to provide customer satisfaction.
-Demonstrated ability and previous experience partnering with other business areas across the company to achieve results.
-Exceptional communication, coordination, integration, and planning skills.
-Demonstrated and recognized leadership behaviors and traits.
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Basic Qualifications:
-System Engineering, Information Technology, or similar Background.
-Ability to obtain and maintain a security clearance at the SECRET level.
Desired Skills:
-Experience with Windows, Linux and Unix OS
-Use and query of ServiceNow platforms.
-Experience with Classified Media/Hardware
-Leadership support on Sites installed equipment/systems to ensure customer usage requirements on various baseline configurations and special project evolutions are met on schedule.
-Systems and Software Engineering Experience.
-Demonstrated ability through work experience, setting expectations
-Strong oral & written communication.
-Solid ability to organize.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: No
Career Area: Administrative
Type: Full-Time
Shift: First
About
At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.
Mission-Focused Innovation: From aerospace to outer space to cyber space, you can solve the world's most complex challenges for our customers.
Foundational Values: Our culture of performance excellence, ethics, teamwork and inclusion is embedded in everything we do.
Diverse Career Opportunities with Meaningful Work: Grow your career and skills for life. Our technology-driven learning platforms and programs enable your development and agility.
Your Health, Your Wealth, Your Life: Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.
Empowered to Be Your Best: Use your strengths to make a difference in the lives of one another, our customers, our communities and our planet.
Commitment to Sustainability: We foster innovation, integrity and security to preserve the environment, strengthen diverse communities and propel growth.
Here, the possibilities are endless because we offer:
- Flexible Schedules, dependent on role
- Levels: Student, Entry, Mid, Senior, Management
- Locations: Nationwide & OCONUS Positions
Qualifications
See what it takes to be a successful Lockheed Martin employee.
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Collaborative
There is no innovation without imagination. You bring new, different and exciting ideas to the table every day. You are committed to the success of your team.
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Curious
The ability to explore and drive new ideas. You think innovatively to come up with creative solutions to complex challenges.
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Goal-oriented
From planning and organizing to decision making, goal orientation produces impactful results. You set goals and strive to make things happen quickly and efficiently.
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Proactive
The ability to anticipate, plan and prepare for what lies ahead. You act rather than react to potential situations.
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Problem Solver
You work to tackle tough problems with complex solutions.
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Strategic
You observe, reflect and analyze processes to make more informed decisions.
Quote
“Before I came to Lockheed Martin, I never thought I’d get these opportunities. The benefits available and the company’s value culture make it an incredibly supportive place to work, and I’m grateful to work somewhere that wants me to succeed. I hope to have a long career here making an impact, and I know I’ll be supported in doing that every step of the way.”
Ryan J., Enterprise Operations
Benefits
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Healthcare
Medical, Dental and Vision coverage is available for employees who opt-in.
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401(k)/Retirement Plans
Our 401(k) plan features generous matching and company contributions.
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Professional Development
We support our employees through mentoring, internal & external educational programs, networking, skills enhancement and career-building programs.
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Maternity and Paternity Leave
Our generous parental leave policies support your journey into parenthood. When you return to work, our facilities offer mother's rooms to support your transition and work/life balance.
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Paid Time Off
We offer PTO, paid holidays and paid time off for jury duty and military obligations.
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Flex-time
Depending on the position, we offer flexible work schedules.
Together, Let's Change The World For The Better.
From green energy to aerospace, there are so many ways you can make a difference with us.
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Moorestown — New Jersey
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