IT Help Desk Technician
Lexington, Kentucky
Lexington, Kentucky
Job Responsibilities
Description:
Lockheed Martin’s SOF GLSS Team, the leading provider of a wide range of tailored logistics, maintenance and sustainment services is seeking an IT Help Desk Technician to join the SOF GLSS team in Lexington, KY. The candidate will perform classified IT Help Desk Technician duties supporting multiple Special Operations groups and will provide Tier 1 and Tier 2 support.
What You Will Be Doing
As the IT Help Desk Technician your responsibilities will include but are not limited to:
• Position: Personal Computer Support Technician
• Supports Lockheed Martin Missiles and Fire Control Information Technology (MFC IT)
• Work location: Lexington, Kentucky
• Provides Tier 1 and Tier 2 support including:
• Installation, testing, repair, and troubleshooting for Windows PCs, networks, printers, and other computer peripherals
• Answering telephone calls from end users
• Creating, assigning, and resolving incident tickets
• Providing remote user assistance
• Installing and removing software
• Visiting end-user work areas to deliver, install, fix, and remove hardware
• Account creation and maintenance
• Monitoring systems for outage alerts
• Coordinating incident resolution with end-users and other IT groups
• Other duties as assigned for IT Help Desk operations
• Requires certifications within 6 months of hire date:
• DoD 8570 baseline IAT Level II certification (such as CompTIA Security+ CE)
#mfcvets
Why Join Us
This position supports our Special Operations Forces – Global Logistics Support Services contract, which is the U.S. Special Operations Command's (USSOCOM) largest service contract vehicle providing a wide range of tailored logistics, maintenance, and sustainment services. Learn more about SOF GLSS here.
Our Commitment to Diversity and Inclusion
We Hear You, We See You. At Lockheed Martin, we invest in people and promoting the sharing of ideas to create incredible solutions. We know that our success depends on the combined efforts of diverse thinkers like you! At Lockheed Martin, we cultivate an inclusive environment that appreciates differences and unique thinking.
Our global commitment to diversity and inclusion reflects our values of doing what's right, respecting others and performing with excellence. Learn more here: Global DEI.
This position is located in Lexington, KY Discover Lexington
MUST BE A U.S. CITIZEN - The selected candidate must be able to obtain a Secret clearance. A company-sponsored Interim Secret is required to start.
#mfcnews
Basic Qualifications:
- Experience supporting Windows operating
systems and desktop applications, such as
Microsoft Office.
- Basic understanding of computer hardware,
networking, Windows Active Directory,
printers, and computer peripherals.
- Excellent customer service skills.
- Ability to obtain and maintain position
certifications.
- Ability to adjust daily schedule with other
team
members to ensure IT Help Desk staffing
between
6:00 am – 5:00 pm, Monday through Friday.
Desired Skills:
- Current DoD 8570 baseline IAT Level II
certification, such as CompTIA Security+ CE.
- Microsoft Certified Professional (MCP)
certification with Windows 10 exam
completion.
- ITIL certification or related experience.
- Experience with ITSM tools, such as
ServiceNow or Remedy.
- Experience creating and modifying Active
Directory user and computer objects.
- Experience with Dameware remote desktop.
- Basic understanding of virtualization
technology.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Non- standard 40 hour work week as assigned by leader
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Hourly/Non-Exempt
Business Unit: MISSILES AND FIRE CTRL (S0806)
Relocation Available: No
Career Area: Information Technology
Type: Task Order/IDIQ
Shift: First
About
At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.
Mission-Focused Innovation: From aerospace to outer space to cyber space, you can solve the world's most complex challenges for our customers.
Foundational Values: Our culture of performance excellence, ethics, teamwork and inclusion is embedded in everything we do.
Diverse Career Opportunities with Meaningful Work: Grow your career and skills for life. Our technology-driven learning platforms and programs enable your development and agility.
Your Health, Your Wealth, Your Life: Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.
Empowered to Be Your Best: Use your strengths to make a difference in the lives of one another, our customers, our communities and our planet.
Commitment to Sustainability: We foster innovation, integrity and security to preserve the environment, strengthen diverse communities and propel growth.
Here, the possibilities are endless because we offer:
- Flexible Schedules, dependent on role
- Levels: Student, Entry, Mid, Senior, Management
- Locations: Nationwide & OCONUS Positions
Qualifications
See what it takes to be a successful Lockheed Martin employee.
-
Collaborative
There is no innovation without imagination. You bring new, different and exciting ideas to the table every day. You are committed to the success of your team.
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Curious
The ability to explore and drive new ideas. You think innovatively to come up with creative solutions to complex challenges.
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Goal-oriented
From planning and organizing to decision making, goal orientation produces impactful results. You set goals and strive to make things happen quickly and efficiently.
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Proactive
The ability to anticipate, plan and prepare for what lies ahead. You act rather than react to potential situations.
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Problem Solver
You work to tackle tough problems with complex solutions.
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Strategic
You observe, reflect and analyze processes to make more informed decisions.
Quote
“Before I came to Lockheed Martin, I never thought I’d get these opportunities. The benefits available and the company’s value culture make it an incredibly supportive place to work, and I’m grateful to work somewhere that wants me to succeed. I hope to have a long career here making an impact, and I know I’ll be supported in doing that every step of the way.”
Ryan J., Enterprise Operations
Benefits
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Healthcare
Medical, Dental and Vision coverage is available for employees who opt-in.
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401(k)/Retirement Plans
Our 401(k) plan features generous matching and company contributions.
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Professional Development
We support our employees through mentoring, internal & external educational programs, networking, skills enhancement and career-building programs.
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Maternity and Paternity Leave
Our generous parental leave policies support your journey into parenthood. When you return to work, our facilities offer mother's rooms to support your transition and work/life balance.
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Paid Time Off
We offer PTO, paid holidays and paid time off for jury duty and military obligations.
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Flex-time
Depending on the position, we offer flexible work schedules.
Together, Let's Change The World For The Better.
From green energy to aerospace, there are so many ways you can make a difference with us.
Applying at Lockheed Martin
We’re thrilled that you are interested in joining the team at Lockheed Martin! Since applying for a job can be a bit of a mystery at times, we wanted to let you know exactly what to expect during the process with Lockheed Martin.
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Evan Sanders, a running miracle himself, survived his battle with cancer and is now one of the many Lockheed Martin employees who give back to their communities. Learn more here.
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