Job ID: 691615BR Date posted: Apr. 14, 2025
Description:We are committed to work life balance by promoting this REMOTE telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site.
WHO WE ARE
At Lockheed Martin Rotary and Mission Systems, we are inspired by innovation and integrity. We believe that by applying the highest standards of business ethics and creative thinking, everything is within our reach – and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training and education. Come and experience your future!
WHAT WE'RE DOING
This position entails serving as a member of the Integrated Support Center (ISC) Helpdesk Team. Our team resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

THE WORK

Responsibilities/duties will include:
• First level call resolution/support (password resets), as the initial point of contact, to internal and external computer users to troubleshoot hardware/ software PC problems.

• Support personnel working on a variety of programs

• Obtain and record sufficient information from callers to assist in the resolution of technical problems.

• Work with members of the problem resolution team (Technicians / Engineers) with closing call center tickets and placing orders.

• Attend meetings with members of the support staff, identify process improvements, provide insight/ recommendations to customer service enhancements and perform other related help desk tasks identified and assigned by management.

• Provide prompt, courteous, and professional response to all user calls.

WHO YOU ARE
The ideal candidates we are seeking should be:

-A motivated individual with Computer Systems /Technical skills.
- Quick learner capable of following technical direction and in implementing processes and procedures
- Excellent Telecommunication/ Customer Service skills

-Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen.

-Someone who pays attention to detail and accuracy with speed.

WHY JOIN US
"As an employee at Lockheed Martin, your health and wellbeing are paramount.

From medical insurance, to legal help and tuition reimbursement, we provide benefits to improve your life. Come check out all of the amazing benefits Lockheed Martin has to offer.

Learn more about Lockheed Martin's Comprehensive benefits package here! "
Basic Qualifications:
- Experience with Service Central/Remedy Action Request System (ARS)
- Experience and knowledge required to provide first level call resolution on multiple computer platforms (Microsoft Windows and UNIX applications)
- 2-3 years Customer Service/Helpdesk experience
- Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products – Word and Excel) and database operations
- Shift work (ability to work all shifts within the 6:30 am – 6:00 pm timeframe)
- Must be able to obtain and maintain a security clearance at the SECRET level.
Desired Skills:
- Technical school or College preferred.
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Non- standard 40 hour work week as assigned by leader
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $43,000 - $71,645. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $37,400 - $65,895. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Hourly/Non-Exempt
Business Unit: RMS
Relocation Available: No
Career Area: Information Technology
Type: Full-Time
Shift: First